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OTA-IRVING
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  • SHOP
    • 2D Massage Chairs
    • 3D Massage Chairs
    • 4D Massage Chairs
    • OSAKI
      • Osaki OS-Champ
      • Osaki OS-Bello
      • Osaki OS-Hiro LT
      • Osaki OS-4000XT
      • Osaki OS-7200H Pinnacle
      • Osaki OS-4000LS
      • Osaki OS-4000T
      • Osaki TP-8500
      • OSAKI OS-ASTER
    • OSAKI PRO
      • OSAKI OS-PRO MAESTRO
      • Osaki OS-4D Pro Maestro LE
      • OSAKI OS-4D PRO PARAGON
      • Osaki OS-Pro 4D Escape
      • Osaki OS-Pro Ekon
      • Osaki OS-Pro First Class
      • Osaki OS-Pro Yamato
      • Osaki 3D-Pro Cyber
      • Osaki OS-Pro Honor
      • Osaki OS-Pro Admiral
      • Osaki OS-Pro Alpina
      • Osaki Pro Maxim
      • Osaki OS-Pro Omni
      • Osaki OS-Pro SOHO
      • Osaki OS-3D Pro Dreamer
      • Osaki OS-Pro Capella
    • Japanese Massage Chairs
      • INADA ROBO
      • INADA 3D DREAMWAVE
      • Osaki-JP Premium 4S Japan
      • Osaki-JP Premium 4.0 Japan
    • OTAMIC
      • Otamic 2X Compact Chair
    • PORTABLE MASSAGER
      • O Hydrogen Water Bottle
      • Otamic Massage WAVE Gun V
      • Otamic Massage Gun
      • Osaki Neck Tens Massager
      • Osaki Shoulder Heating Shawl
      • Osaki KneeMedic PAD
      • Osaki LED Therapy Dome
      • Osaki OS-RK181
      • Osaki OS-C130
      • Osaki OS-AA01 Hand Massager
      • Osaki OS-AA03 Neck Massager
      • Osaki OS-AA10 Eye Massage
      • Osaki OS-AA12 Neck Massager
      • Osaki OS-AA14 Neck Massager
      • Osaki OS-AA15 Neck Massager
      • Galaxy GA-052
      • J1 JADE MAT
      • 2 JADE PHOTON MAT
  • About
  • HELP & SUPPORT
    • Contact us
    • FAQs
    • Shipping & Handling
    • Warranty
    • Sales Policy
  • HOME
  • SHOP
    • 2D Massage Chairs
    • 3D Massage Chairs
    • 4D Massage Chairs
    • OSAKI
      • Osaki OS-Champ
      • Osaki OS-Bello
      • Osaki OS-Hiro LT
      • Osaki OS-4000XT
      • Osaki OS-7200H Pinnacle
      • Osaki OS-4000LS
      • Osaki OS-4000T
      • Osaki TP-8500
      • OSAKI OS-ASTER
    • OSAKI PRO
      • OSAKI OS-PRO MAESTRO
      • Osaki OS-4D Pro Maestro LE
      • OSAKI OS-4D PRO PARAGON
      • Osaki OS-Pro 4D Escape
      • Osaki OS-Pro Ekon
      • Osaki OS-Pro First Class
      • Osaki OS-Pro Yamato
      • Osaki 3D-Pro Cyber
      • Osaki OS-Pro Honor
      • Osaki OS-Pro Admiral
      • Osaki OS-Pro Alpina
      • Osaki Pro Maxim
      • Osaki OS-Pro Omni
      • Osaki OS-Pro SOHO
      • Osaki OS-3D Pro Dreamer
      • Osaki OS-Pro Capella
    • Japanese Massage Chairs
      • INADA ROBO
      • INADA 3D DREAMWAVE
      • Osaki-JP Premium 4S Japan
      • Osaki-JP Premium 4.0 Japan
    • OTAMIC
      • Otamic 2X Compact Chair
    • PORTABLE MASSAGER
      • O Hydrogen Water Bottle
      • Otamic Massage WAVE Gun V
      • Otamic Massage Gun
      • Osaki Neck Tens Massager
      • Osaki Shoulder Heating Shawl
      • Osaki KneeMedic PAD
      • Osaki LED Therapy Dome
      • Osaki OS-RK181
      • Osaki OS-C130
      • Osaki OS-AA01 Hand Massager
      • Osaki OS-AA03 Neck Massager
      • Osaki OS-AA10 Eye Massage
      • Osaki OS-AA12 Neck Massager
      • Osaki OS-AA14 Neck Massager
      • Osaki OS-AA15 Neck Massager
      • Galaxy GA-052
      • J1 JADE MAT
      • 2 JADE PHOTON MAT
  • About
  • HELP & SUPPORT
    • Contact us
    • FAQs
    • Shipping & Handling
    • Warranty
    • Sales Policy

FAQs

ABOUT US
+ Where are you located?
Our IRVING showroom is located at 3558 W. Airport Fwy, Irving, TX 75062
​
+ Do you carry massage chairs at your location?
Yes, we carry Osaki and Titan massage chairs at our IRVING showroom and it's open to public. 

+ Where is your corporate headquarter located?
At 1303 Marsh Ln., Carrollton, TX 75006


PLACING AN ORDER
+ How can I pay for my purchase?
We accept the following credit cards: Visa, MasterCard, American Express and Discover.

+ How about sales tax?
Sales Tax is added to orders delivered within Texas otherwise mentioned in the website. The state of Texas requires that we charge sales tax on the full amount of the order. When applicable, sales tax information will be displayed in your shopping cart along with other pricing information that pertains to your order. The current sales tax rate in Texas is 8.25%.

+ Can I call you to place an order?
Yes, it is welcome to call us to place your order.
IRVING store hours are 11AM-6PM in central time. Our IRVING phone number 972-399-0157.

Or headquarter local hours are 10AM to 7PM in central time. Our toll free number is 1-888-Titan30 (1-888-848-2630).

+ Do you have Money Back Guarantee on Massage Chairs?
Yes, for all massage chairs we offer a 30-day money back guarantee. No refunds after 30 days. If buyer decided to return, buyer will be charged for ALL delivery and shipping charges (delivery, shipping charges to and from our facility). All massage chair brands offer an exchange of a new unit if there are defects in the product (within 30 days). After 30 days, all of our chair manufacturers offer warranty service.

+ How about International Orders? 
Duties, taxes and customs are the responsibility of the consumer and must be paid upon receipt of the shipment. These rules vary by country, and your local government determines duty and customs charges. All international orders must be paid by credit card. International shipments are subject to Duties, Taxes, Broker Fees, and Customs Fees in your country. These EXTRA fees are YOUR responsibility and must be paid upon receipt of the shipment.


SHIPPING
+ What is Curbside Delivery?

This is our standard delivery method and is included when you purchase any massage chair from us. By curbside delivery, massage chairs will arrive unassembled in its original factory boxes. The trucking company will deliver the items to your driveway or entryway, and you will be responsible for entering it into your residence or business. Since massage chairs are heavy, you may require assistance from a friend or a family member.

+ What is White Glove Delivery?
By white glove delivery, massage chairs will be hand-delivered into your destination and assembled together. White glove delivery can add about 1-2 weeks to the standard lead time of delivery. Choose the shipping method as White Glove Delivery if you want the service.


RETURNS
+ How do I return?

• Please call 1-888-848-2630, explain the situation and get your RMA number on any item. It'll be refused if you return the item before contacting us without a RMA number.
• Put the packing list and your RMA number inside of your package with the item(s) to return. Make sure to include all parts and data sent with the package.
• Tape boxes securely and attach an appropriate shipping label.
• Customers will be responsible for the shipping costs to and from our facility.
​

PRIVACY + WEBSITE
+ How do you handle my privacy?

We will never sell or give your e-mail address (or any other information about you) to anyone else without your permission. Period. We created this policy to demonstrate our firm commitment to your privacy.

+ Is it safe to use your website?
Yes, we are a member of Trustwave and had partnered with Authorize.net to ensure the highest level of encryption, PCI compliance and transaction safety. We use methods providing layered protection against data security breaches and fraud, which have the components of the Trusted Commerce program- Payment Card Industry Data Security Standard (PCI DSS) compliance services, SSL certificates and the Trust Commerce security.
​

DON'T SEE THE ANSWER YOU NEED?

Complete our contact form with your question and we will get back to you promptly. Thank you
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COPYRIGHT© 2019 OTA-IRVING.COM ALL RIGHTS RESERVED.
 
OUR STORE

​About us
​

HELP & SUPPORT
​

Q&A
Contact us
​
Shipping & Handling
Warranty
Sales Policy


OTA IRVING LLC
 
3558 W. Airport Fwy
Irving, TX 75062


972-399-0157

OPENING HOURS
​

MON - SAT: 11AM - 6 PM
SUN: 12 PM - 5 PM


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